Refund Policy

Refunds & Cancellations

We understand that plans can change, so we’ve designed our cancellation policy to be fair to both our customers and our business.

Booking Deposit

A non-refundable booking deposit is required to secure your event date.
Your booking is confirmed once the deposit has been received.

Customer Cancellations

More than 30 days before the event: Any payments made beyond the non-refundable deposit will be refunded.
15–30 days before the event: 50% of the remaining balance (excluding the deposit) will be refunded.
Less than 15 days before the event: No refund will be issued, as preparations and scheduling will already be underway.

Date Changes

We will do our best to accommodate requests to change your event date.
Date changes are subject to availability and must be requested as soon as possible.
If the new date is unavailable, the cancellation policy above will apply.

Business Cancellation

If we are unable to provide our services due to unforeseen circumstances, you will receive either:

A full refund of all payments made, or The option to transfer your booking to a new available date.

Force Majeure

Neither party shall be liable for delays or cancellations caused by events beyond reasonable control, including but not limited to severe weather, natural disasters, government restrictions, pandemics, or venue closures. Where possible, we will work with you to reschedule your booking.

No-Shows

If the client fails to provide access to the venue, or the event is cancelled on the day without prior notice, no refund will be issued.

Refund Processing

Approved refunds will be processed using the original payment method within 5–10 business days, although processing times may vary depending on your payment provider.

Contact Us

If you have any questions regarding your booking or this refund policy, please contact us before cancelling so we can discuss the available options.